Storage Edmonton Service Terms and Conditions

These Terms and Conditions set out the basis on which Storage Edmonton provides storage, removal, collection, delivery and related services. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Agreement means the contract between you and Storage Edmonton for the provision of services, incorporating these Terms and Conditions and any written quotation or booking confirmation provided to you.

We, us, our means Storage Edmonton, the provider of storage, removal and related services.

You, your, customer means the person, firm or company who requests or uses our services and enters into the Agreement with us.

Services means any storage, removal, packing, loading, unloading, transportation, delivery, collection or related services provided by us under the Agreement.

Goods means the items and belongings that you request us to store, move, handle, transport or otherwise deal with as part of the Services.

Premises means any address or location at which the Services are to be carried out, including collection and delivery addresses and storage facilities.

2. Scope of Services

We provide storage services, domestic and commercial removals, short and long distance transport, and related handling services. The specific Services to be provided will be described in our quotation or booking confirmation. We reserve the right to decline to provide Services at our discretion, including where it would be unsafe, unlawful, or impractical to do so.

3. Booking Process

3.1 You may request a quotation for our Services by providing details of the Goods, premises, dates, access arrangements and any special requirements. Quotations are based on the information you provide and are subject to survey or further information if needed.

3.2 A booking is not confirmed until we issue a booking confirmation. We may require a deposit or prepayment before confirming a booking. By accepting the booking confirmation, you confirm that all details are correct and that you agree to these Terms and Conditions.

3.3 You must promptly inform us of any changes to the information provided at the quotation or booking stage, including changes to dates, addresses, access, amount or nature of Goods, or special requirements. Changes may affect the price and our ability to carry out the Services.

3.4 We may reasonably rely on the accuracy and completeness of information you provide. If the information is incorrect or incomplete, we may adjust the price, change the scope of the Services, or, if necessary, cancel the booking and apply relevant charges.

4. Access, Parking and Your Obligations

4.1 You must ensure that we have safe and adequate access to the premises for our vehicles, staff and equipment. This includes arranging any necessary parking permissions, permits or loading bay access before the date of the Services.

4.2 You are responsible for complying with any building regulations, leaseholder requirements or estate rules relating to moves, including booking lift times, providing entry codes and informing building management where necessary.

4.3 You must ensure that the Goods are ready for collection, properly packed where required, and that any fragile or high value items are clearly identified. Unless otherwise agreed, it is your responsibility to pack and label your Goods appropriately.

4.4 You must be present, or ensure that an authorised person is present, at the premises during collection and delivery to direct our staff and sign any documentation. If no one is present, we may, at our discretion, unload or reload at the nearest safe location, or return the Goods to storage, and additional charges may apply.

5. Payment Terms

5.1 Our charges are set out in the quotation or booking confirmation and are based on the Services requested, the volume or weight of Goods, distance, staffing requirements, and any additional services.

5.2 Unless we agree otherwise in writing, a deposit or full prepayment may be required to secure your booking. Any remaining balance is payable in accordance with the payment terms specified in the booking confirmation, and in any event no later than on completion of the Services.

5.3 We may suspend or refuse to carry out the Services if payment is not received in accordance with the agreed terms. Late payment may result in additional charges and interest in accordance with applicable law.

5.4 Where Services involve ongoing storage, you must pay storage fees in advance for the agreed period. Storage fees are charged on a recurring basis, and we may adjust these from time to time by giving you reasonable notice.

5.5 All amounts are payable in pounds sterling. You are responsible for any bank or payment provider fees associated with making payment to us.

6. Cancellations, Postponements and Refunds

6.1 You may cancel or postpone a booking by giving us written notice. The following charges may apply, based on the notice period before the scheduled date of the Services.

a. More than 7 days before: no cancellation fee, and any deposit paid will normally be refunded or may be applied to a rebooking.

b. Between 3 and 7 days before: a cancellation or postponement fee of up to 50 percent of the quoted price may be charged.

c. Less than 3 days before, or on the day: a cancellation or postponement fee of up to 100 percent of the quoted price may be charged.

6.2 For ongoing storage, you may terminate storage by giving us the minimum notice specified in your storage agreement. Storage fees already paid for the current billing period are normally non-refundable once the period has commenced, unless otherwise stated in writing.

6.3 We may cancel or suspend the Services at any time by giving you notice if you fail to make payment when due, if you materially breach these Terms and Conditions, if we are unable to access the premises safely, or if circumstances beyond our reasonable control prevent us from carrying out the Services. In such cases, we will aim to minimise any inconvenience, but we will not be liable for losses arising from the cancellation or suspension, other than to refund any prepayments for Services not provided, where appropriate.

7. Items We Do Not Accept or Move

7.1 You must not submit for storage or removal any Goods that are hazardous, illegal or otherwise unsuitable, including but not limited to explosives, flammable or chemical substances, gas bottles, firearms, ammunition, perishable items, live animals, plants, cash, precious metals, jewellery, fine art of high value, or any items requiring specialist temperature or humidity control, unless we have expressly agreed in writing to accept them.

7.2 We may inspect Goods to verify compliance with these restrictions, but we are not obliged to do so. If prohibited or unsuitable items are found, we may refuse to transport or store them, require you to remove them, or arrange for their disposal at your expense.

8. Waste Regulations and Disposal

8.1 We operate in accordance with applicable waste and environmental regulations. We are not a general waste disposal company and will not remove or dispose of waste, rubbish or prohibited items unless expressly agreed in advance and permitted by law.

8.2 You are responsible for segregating unwanted items that are to be disposed of and clearly identifying which Goods are to be moved, stored or discarded. If we agree to remove items for disposal, additional charges will apply, and you confirm that you have the right to dispose of those items.

8.3 We may refuse to remove or dispose of items that we reasonably believe to be hazardous, illegal, contaminated or otherwise inappropriate for removal or disposal under our licence or normal operations.

8.4 Any breach of applicable waste regulations arising from your instructions, including the provision of prohibited items or misdescription of Goods, will be your responsibility. You agree to indemnify us against any claims, fines or costs arising from such breach, where permitted by law.

9. Our Liability

9.1 We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods, or for delay or failure to perform the Services, is subject to the limitations set out in this section.

9.2 We will not be liable for any loss or damage arising from your failure to adequately pack or protect Goods, inherent defects or vulnerabilities in the Goods, normal wear and tear, atmospheric or climatic conditions, or acts or omissions of third parties not under our direct control.

9.3 Our liability for loss of or damage to Goods, where we are found to be at fault, will be limited to a reasonable sum per item or per consignment, subject to any specific written agreement. You are encouraged to obtain suitable insurance cover for your Goods, as our standard liability may not reflect their full replacement value.

9.4 We will not be liable for any indirect or consequential losses, including loss of profit, loss of enjoyment, loss of data, or loss of opportunity, even if such losses were foreseeable.

9.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded under UK law.

10. Customer Responsibilities and Indemnity

10.1 You are responsible for ensuring that you are the owner of the Goods or have full authority from the owner to enter into the Agreement and to authorise us to provide the Services in relation to the Goods.

10.2 You must remove or secure any fixtures, fittings, or equipment that could cause damage or injury if not properly handled. You must also ensure that the premises are reasonably clear and safe for our staff to work in.

10.3 Where you or your representatives assist with loading or unloading, you do so at your own risk. We are not responsible for injury or damage arising from activities that you control or undertake yourself.

10.4 You agree to indemnify us against any claims, losses, damages, costs or expenses arising from your breach of these Terms and Conditions, your failure to comply with applicable laws or regulations, or any third party claims relating to ownership or handling of the Goods, except to the extent that such losses arise from our own negligence or breach of contract.

11. Storage Terms

11.1 Where we provide storage services, we will store your Goods in a suitable facility and may move them within the facility or between facilities without notice, provided that the level of security and care is not materially reduced.

11.2 You are responsible for ensuring that you keep your contact and billing details up to date so that we can communicate with you regarding storage fees and access arrangements.

11.3 If storage fees remain unpaid for a period specified in your storage agreement or as permitted by law, we may exercise a lien over the Goods and, after giving reasonable notice, may sell or dispose of some or all of the Goods to recover unpaid charges. Any balance remaining after deducting fees and reasonable expenses will be held for you.

12. Delay, Events Beyond Our Control and Rescheduling

12.1 We will use reasonable efforts to carry out the Services on the agreed dates and within reasonable timeframes. However, time is not of the essence, and we will not be liable for delays caused by events beyond our reasonable control.

12.2 Events beyond our control may include extreme weather, traffic disruption, accidents, road closures, mechanical breakdowns, strikes, public emergencies, or the actions or omissions of third parties.

12.3 If an event beyond our control prevents or significantly affects the provision of the Services, we will contact you as soon as reasonably possible to arrange an alternative date or solution. Our liability in such circumstances will be limited to a reasonable rescheduling of the Services or partial refund where Services cannot be provided.

13. Complaints

13.1 If you have a complaint about our Services, you should inform us as soon as possible, providing details of the issue and any supporting evidence. We will investigate and aim to respond within a reasonable timeframe.

13.2 Raising a complaint does not suspend your obligation to pay any undisputed charges. We will work with you in good faith to resolve complaints and, where appropriate, may offer a remedy or goodwill gesture without prejudice.

14. Privacy and Data Protection

14.1 We will handle any personal information we collect from you in accordance with applicable data protection laws in the United Kingdom. We will use your information to manage your booking, provide the Services, process payments, communicate with you, and meet our legal obligations.

14.2 We may retain records of your bookings and communications for a reasonable period for administration, accounting and legal purposes. You may have rights under data protection law to access or correct certain information we hold about you.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the laws of England and Wales.

15.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, subject to any rights you may have as a consumer to bring proceedings in your local court.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision will be deemed deleted, but the remaining provisions will continue in full force and effect.

16.2 No waiver of any right or remedy under these Terms and Conditions will be effective unless given in writing, and no failure or delay in exercising any right or remedy will constitute a waiver of that or any other right or remedy.

16.3 The Agreement is between you and us. No other person has any rights to enforce any of its terms, whether under legislation relating to third party rights or otherwise.

16.4 We may update these Terms and Conditions from time to time. The version that applies to your booking will be the version in force at the time your Agreement is formed, as referenced in your quotation or booking confirmation.